Our Policy


You can be assured that you are working with a company which upholds the ethical codes of conduct you would expect from your relocation company. Along with other industry professionals, Smart Relocation is both a member of SNPRM, the French national association of relocation and mobility professionals, and a full member of EuRA, the European Relocation Association. You can be ensured of the quality of service your will obtain by working with our company.

At Smart Relocation, we:

  • Maintain the knowledge and skills levels of all employees and subcontractors with regards to changes in the profession, by means of regular and adapted training courses
  • Refrain from making recommendations or providing advice on subjects in which the member is not fully experienced or qualified
  • Seek and promote solutions which integrate the social, economic and environmental principles of sustainable development
  • Ensure that all the required insurance policies have been taken out, notably with regards to civil liability and the transport of persons in a professional environment
  • Permanently uphold the dignity, honor and reputation of the profession
  • Refrain from any form of unfair competition
  • Never cause prejudice to the reputation or work of third parties, by negligence or intentionally
  • Only take over a mission from a fellow member upon the express wishes of the client and to carry out the said mission with full respect of the Code of Ethics
  • Refrain from any incorrect or false communication or any form of declaration which may cause prejudice to the profession
  • Always act in the best interests of the client and carry out all professional missions with integrity and loyalty
  • Inform the client of any conflict of interest
  • Respect the confidential nature of information provided by the client
  • Refrain from accepting any form of direct or indirect remuneration which may compromise the independent character of decisions and recommendations
  • The value of gifts received or offered within the framework of business relations must remain within a reasonable limit to avoid being considered as a commission. Under no circumstances may gifts be made or accepted in a monetary form
  • Refrain from accepting direct or indirect commissions from estate agencies, notaries, hotel residences or any other property professional